Return and Refund Policy

If we sent you the wrong product or if the product is defective, then we will arrange to get the product back and send you a new one at no cost at all and as soon as possible. Just contact us the same or the next day of delivery. We don't accept returns after 14 days of the day of delivery.

Conditions

• You have to contact us the same or the next day of delivery.
• If you don't wish to replace the product with a new one, then we will refund the money to you. To refunt the money, we first need to make sure the product is in its original packaging, unused and in perfect condition.
• In the return packaging, you have to include all the documents we sent it with (eg invoice).

If you wish to return a product, then you have to return it to one of our brick and mortar stores in maximum 14 days after purchase. There is no charge for the first time. After the first time, we will charge you 5 € for Greece and 15 € for all other countries. We don't accept returns after 14 days of the day of delivery.

Our stores:

• Patriarchou Grigoriou E 34, Postal Code 54248, Thessaloniki, Greece, +30 2310 383 588
• Leoforos Irakleiou 216, Postal Code 14231, Nea Ionia, Athens, Greece, +30 210 27 55 681

If you can't return the product to one of our stores, then you can send it by a shipping company. Our shipping partrners are ELTA COURIER, EASY MAIL and Geniki Taxydromiki for Greece and FEDEX-TNT for all other countries. We don't accept returns from other shipping companies. We don't accept returns 14 days after delivery. To accept a return you first need to contact us.

Conditions

• You have to contact us the same or next day of the day of delivery.
• If you wish a refund instead of a replacement, keep in mind that we first need to make sure the product is in its original packaging, unused and in perfect condition.
• There is no charge for the first time. After that, we will charge you 5 € for Greece and 15 € for all other countries. We don't accept returns after 14 days of the day of delivery.
• The product has to be in its original packaging, unused and in perfect condition.
• In the return packaging, you have to include all the documents we sent it with (eg invoice).